Why join Rolls-Royce?
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
In this role, you will lead Quality and Health, Safety and Environment within one of the regional Customer Operations Teams, to ensure conformity to internal processes and external regulations. Customer focus is a key element of this role, with the Customer Quality Engineer being the principle contact for both internal and external customers, providing coaching and support to the customer operations team on Quality process, investigations, customer feedback and regulatory guidance.
What you will be doing:
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Provide oversight and governance to ensure product integrity is in-line with regulatory, customer and Quality requirements (i.e. CAA/EASA Part 145, SABRe etc).
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Manage the reporting of region specific KPIs (investigations both SDF and CSAT, audit performance, NCR closure etc) to drive awareness of the customer experience and conformity to internal procedures.
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Triage and allocate issues raised by our customer and internal teams to the correct business areas for investigation (SDF/CSAT/MARS/QNs).
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Train, coach and mentor investigators to improve the standard of Quality investigations.
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To promote an environment that encourages the right behaviour to establish a Zero Defect and Zero Harm culture.
Position qualifications:
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Familiar with Civil Aerospace processes and Civil Large Engine products. Ability to work across cross-functional teams and influence quality outcomes.
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Has a track record of delivering results in favourable and unfavourable circumstances.
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Has experience in Quality and Safety performance management.
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Can demonstrate good knowledge of regulatory bodies and their requirements and apply these to the Aftermarket Operations business. A working knowledge of EASA Part 145 is favourable.
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Experience in applying Problem Resolution and Lean Six Sigma tools (DMAIC/8D etc).
